1. Introduction

Kreativshop offers a Deposit system, allowing customers to make prepayments on their accounts to enjoy exclusive discounts, better pricing, and access to loyalty programs. By making a deposit, customers agree to the terms outlined in this policy. Kreativshop reserves the right to update or modify the benefits offered through the Deposit system.

2. Eligibility

• Create a valid account on the Kreativshop website.
• Make a minimum deposit of 25,000F.

The Deposit system is available to all registered customers.

3. How It Works

• Deposit Amount: Customers can deposit funds into their accounts at any time through the available payment methods on the website.
• Bonus: A 10% bonus is added to deposits, with a minimum deposit of 25,000 FCFA.
• Usage: Deposits can be applied as a credit toward any purchase made on the Kreativshop website. When placing an order, customers can choose to pay with their deposit balance.
• Tracking: Customers can view their available deposit balance and transaction history through their online account dashboard.

4. Deposit Validity and Expiry

Our deposit program offers you a bonus when you add funds to your wallet.

• Each class of deposit comes with its own validity period:
  • Deposits of 25,000 FCFA to 99,999 FCFA are valid for 3 months.
  • Deposits of 100,000 FCFA to 499,999 FCFA are valid for 6 months.
  • Deposits of 500,000 FCFA and above are valid for 12 months.
• If an extension is needed, you must request it within 10 days after the period ends. Without this request, the bonus may be canceled without notification.

This program offers flexibility and added savings, so take advantage of the bonuses while they last.

5. Refunds and Withdrawals

• Refunds: Deposits are non-refundable, except in cases of an error or dispute. Refunds will only be considered if there is a proven mistake or service failure on the part of Kreativshop.
• Withdrawals: Once a deposit is made, it cannot be withdrawn in cash but can be transferred to other accounts. The deposit is solely for use on Kreativshop’s products and services.

6. Cancellation of Deposit System

Kreativshop reserves the right to cancel or terminate the Deposit system at any time. In the event of termination, customers will be given the opportunity to use their remaining balance within 30 days before the system is fully disabled.

7. Changes to the Deposit System

Kreativshop may update or modify the terms and conditions of the Deposit system, including the minimum deposit amount, benefits, and usage conditions. Any changes will be communicated via the website or email.

8. Governing Law

This Deposit Policy is governed by the laws of Senegal. Any disputes or claims arising from this policy will be subject to Senegalese legal jurisdiction.

9. Contact Us

For any questions or concerns regarding the Deposit Policy, please contact us at:

• Email: [email protected]
• Address: 43 Djily Mabye Plateau, Dakar, Senegal
• Phone: 00221-781296868