Last Update : 2024, 11, 04

Frequently Asked Questions (FAQ)

Kreativshop offers a wide range of services, including:

  • Standard paper printing (flyers, business cards, brochures, office supplies etc.)
  • Large format advertising printing (flex banners, vinyl, one-way vision ,roll up, x stand etc.)
  • Digital sublimation and DTF printing for textiles (flags, T-shirts, caps, tablecloths, bags, etc.)
  • DTF UV printing for hard surfaces, including custom labels, tags, stickers, product labels for drinks, foods, cosmetics, and furniture. This method provides waterproof and scratch-resistant results, ideal for high-quality branding.
  • Illuminated signs, neon signs, 3D illuminated letters, and light boxes
  • Personalized gadgets, gifts, packaging, promotional items, and photo gifts
  • Home decorations and event articles

We specialize in providing customized solutions to meet both personal and business needs, ensuring high-quality and innovative results.

You can place an order by selecting your desired service or product, uploading your design or choosing from our templates, and then proceeding to checkout. You can pay online and track your order status through your account.

DTF UV printing is a specialized method for printing on hard surfaces, such as plastic, metal, or glass. It offers high-quality results without the need for pretreatment, making it perfect for logos and branding on non-textile products.

Yes! We offer personalized gift services that allow you to customize items such as T-shirts, caps, cups ,photo frames , and more, making your gifts unique and meaningful.

Our online design tool allows you to create and customize your own designs for products. You can choose from a variety of templates, materials, and colors, and instantly preview how your design will look before placing an order.

Our Advanced Deposit system allows you to prepay an amount into your account, which you can use toward future orders. This gives you access to exclusive discounts, better pricing, and loyalty programs. To start, simply add a deposit to your account, and it will be available for future purchases.

We offer refunds or reprints in cases where the product has defects or does not meet our quality standards. Refund requests must be made within 7 days of receiving your order. Please refer to our Cancellation and Refund Policies for more details.

Yes, we provide subcontracting services for customers who need help fulfilling their own customer orders due to a lack of facilities, machines, time, or skilled employees. Contact us with your project details, and we’ll be happy to assist.

For all services,products , whether standard or large format, you can choose between express or standard delivery options.

  • Express delivery: 1 to 3 days
  • Standard delivery: 7 to 10 days

Delivery times also depend on the quantity of your order. For orders exceeding the maximum quantity available for a product, please contact our help center for confirmation of the exact delivery time.

Yes, once your order is confirmed and in process, you can track the status through your account on our website. We also send notifications at key stages of the process, including when your order is shipped.

We accept various payment methods, including credit cards, mobile money, and bank transfers. You can also use the Advanced Deposit system to make payments from your account balance.

To join our affiliate program, simply sign up through our affiliate page. Once accepted, you’ll receive a unique referral link to share with your audience. You’ll earn commissions on any sales made through your link.

Yes, we offer discounts for bulk orders. Contact our sales team with your order details, and we will provide you with a custom quote based on the volume and specifications of your order.

At Kreativshop, we offer new customers a chance to try our services through the “10,000F Free, 30 Days Try Order” program. Here’s how it works:

  • You’ll receive 10,000 FCFA to spend on certain product categories.
  • A minimum order value of 10,000 FCFA is required to use the offer, and you can use 5,000 FCFA at once.
  • You need to place your first order within 30 days of receiving the 10,000 FCFA credit. If no order is placed within that time, the offer will be withdrawn.

This program gives you the flexibility to explore our product range, and we are here to assist you with any inquiries.

Our advanced deposit program offers you a bonus when you add funds to your wallet. Here’s how it works:

  • A 10% bonus is added to deposits, with a minimum deposit of 25,000 FCFA.
  • Each class of deposit comes with its own validity period:
    • Deposits of 25,000 FCFA to 99,999 FCFA are valid for 3 months.
    • Deposits of 100,000 FCFA to 499,999 FCFA are valid for 6 months.
    • Deposits of 500,000 FCFA and above are valid for 12 months.
  • If an extension is needed, you must request it within 10 days after the period ends. Without this request, the bonus may be canceled without notification.

This program offers flexibility and added savings, so take advantage of the bonuses while they last.