Last Update : 2024, 11, 04

Privacy & Confidentiality Policies
  1. Introduction
    Kreativ shop is committed to protecting your personal information and ensuring your privacy. This Privacy and Confidentiality Policy outlines how we collect, use, and safeguard your data when you visit our website, place orders, or engage with our services. By using our website, you agree to the practices described in this policy.

 

  1. Information We Collect
    We collect both personal and non-personal information from our users to provide and improve our services.
  • Personal Information: This includes your name, email address, phone number, delivery address, payment information, and any other details you provide when placing an order or creating an account.
  • Non-Personal Information: We may collect non-personal data such as your IP address, browser type, device type, and browsing behavior through cookies or other tracking technologies.

 

  1. How We Use Your Information
    The information we collect is used for the following purposes:
  • Processing Orders: To process and fulfill your orders, communicate with you regarding the status of your order, and provide customer support.
  • Personalization: To customize your experience on our website by showing you relevant products and services.
  • Marketing and Promotions: With your consent, we may send you promotional emails or notifications about new products, offers, or services that may interest you.
  • Improvement of Services: We use non-personal information to monitor and improve the performance of our website and services.

 

  1. Data Protection and Confidentiality
    Kreativ shop values the confidentiality of your personal information. We implement appropriate security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. We use secure servers and encrypt sensitive information such as payment details.

All employees and partners who handle personal information are bound by confidentiality agreements, ensuring that your data is not shared or misused.

 

  1. Data Sharing and Disclosure
    We do not sell, rent, or trade your personal information to third parties. However, we may share your data under the following circumstances:
  • Service Providers: We may share your data with third-party providers who assist us in delivering our services, such as payment processors, shipping partners, and IT support. These providers are bound by confidentiality agreements and can only use your information for the purposes of delivering the services.
  • Legal Requirements: We may disclose your information if required to comply with a legal obligation, protect our rights, or prevent fraud or illegal activity.

 

  1. Cookies and Tracking Technologies
    Our website uses cookies and similar tracking technologies to enhance your experience and gather information about how you interact with our website. Cookies help us remember your preferences and improve the speed of our services.

You can manage your cookie preferences by adjusting your browser settings. However, disabling cookies may limit some functionalities of our website.

 

  1. User Rights
    You have the right to access, modify, or delete your personal information at any time. To exercise these rights, please contact us at ：[email protected]. We will take reasonable steps to ensure that your request is processed promptly and in accordance with applicable laws.

 

  1. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including processing orders, complying with legal obligations, and resolving disputes.

  • If a user remains inactive for 90 days after registration, their information will be automatically deleted from our system.
  • If a user sends a request to delete their information, we will process the request and delete the information accordingly.

When your data is no longer needed, we will securely delete or anonymize it.

9. Children’s Privacy

We are committed to protecting the privacy of children who may access our website. Users under the age of 15 must obtain parental or guardian consent before registering on our site. We do not knowingly collect personal information from children under 15 without such consent. If we learn that we have inadvertently collected personal information from a user under 15 without parental consent, we will take steps to delete the information promptly.

 

  1. Changes to This Policy
    Kreativ shop reserves the right to update or modify this Privacy and Confidentiality Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically to stay informed of our practices.

 

 

  1. Contact Us
    If you have any questions, concerns, or requests regarding this Privacy and Confidentiality Policy, please contact us at:

 

Kreativ shop
Email: [email protected]
Address: 43 Djily Mbaye, Dakar Senegal
Phone: +221-781296868